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Terms of Service

Legal Disclaimer

At Harborside Cleaning Services, we provide Terms & Conditions as a general guide for our customers. However, it's important to note that these are high-level explanations and information, and should not be considered as legal advice or specific recommendations for your unique business needs. We strongly advise seeking legal counsel to create personalized Terms & Conditions that align with your specific requirements and the nature of your cleaning service business.

Welcome to Harborside Cleaning Services ("Company", "we", "our", or "us"). By using our website [www.harbosidecleaning.com] (the "Site") and/or scheduling services with us, you ("Client", "you", or "your") agree to be bound by the following Terms of Service. Please read them carefully.

1. Services

We provide residential and/or commercial cleaning services, which may include general cleaning, deep cleaning, move-in/move-out cleaning, and specialty services. The exact scope of services will be outlined during booking and confirmed in your service agreement or invoice.

2. Booking & Scheduling

  • Services must be booked in advance via our website, phone, or email.

  • You agree to provide accurate and complete information during booking.

  • We reserve the right to reschedule or cancel services due to unforeseen circumstances, including inclement weather or staff emergencies.

3. Cancellations & Rescheduling

  • Cancellations or rescheduling must be made at least [e.g., 24] hours in advance.

  • Cancellations made with less than [24] hours' notice may be subject to a cancellation fee of [insert amount or percentage].

  • No-shows or repeated last-minute cancellations may result in service refusal.

4. Access to Property

You agree to provide our team with timely and safe access to your property during the scheduled service time. If access is not available, and we are unable to perform the service, a lockout fee may apply.

5. Payment Terms

  • Payment is due upon completion of services unless otherwise agreed in writing.

  • We accept cash and credit cards.

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  • 6. Satisfaction Guarantee

We strive for complete customer satisfaction. If you are not satisfied with the service, please contact us within 6 hours. We will make reasonable efforts to resolve any concerns, which may include a re-clean of the affected areas.

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7. Liability & Damages

  • While we take great care in our work, we are not liable for pre-existing damage or wear and tear.

  • Any damage caused by our staff must be reported to us within 24 hours.

  • Our liability is limited to the cost of the service provided.

8. Health & Safety

  • Our staff is trained to follow appropriate health and safety protocols.

  • Clients must inform us of any hazardous conditions or materials prior to service.

  • We reserve the right to refuse service if conditions are deemed unsafe.

9. Personal Items & Valuables

Please secure or remove any fragile or valuable items prior to service. We are not responsible for lost or damaged personal property unless negligence can be clearly demonstrated.

10. Use of Website

  • You agree not to use the Site for any unlawful or prohibited activities.

  • Content on the Site is for informational purposes and subject to change without notice.

  • We reserve the right to modify or discontinue the Site or its features at any time.

11. Privacy

Your privacy is important to us. Please review our [Privacy Policy] to understand how we collect, use, and protect your information.

12. Changes to Terms

We may update these Terms of Service from time to time. Continued use of our services or website after changes are posted constitutes your acceptance of the new terms.

13. Contact Us

If you have any questions about these Terms of Service, please contact us at:

Harborside Cleaning Services
82 Wendell Ave Suite 100, Pittsfield MA 01201
857-429-2583
harborsidecleaningservices@gmail.com
www.harborsidecleaning.com

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Key Elements in Our Terms & Conditions

Our Terms & Conditions cover various essential aspects, including permissions for accessing our cleaning services, details of accepted payment methods, flexibility for potential service updates, warranties provided, protection of intellectual property rights, and our prerogative to suspend or terminate service access. To gain deeper insights into our approach, refer to our detailed guide on 'Creating Effective Terms and Conditions for Cleaning Services'.

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